Safe/Sea Customer Satisfaction Survey Details

Last Updated: Wednesday September 12 2007

Total number of surveys sent: 352

Total number of surveys received: 153

Response rate: 43.5%

Our Scores

Dispatch Center:

Excellent..128 responses...83.7%

Good...20 responses...13.1%

Average...5 responses...3.3%

Poor...

Overall Service

Excellent...147 responses...96.1%

Good...6 responses...3.9%

Average...

Poor...

Quotes From Customers

"Captain was on another job (diving) off Conanicut Island when we called. Thus a short delay in response time. The Captain's expertise was obvious."

"Captain was excellent! Made a bad situation into a small inconvenience because of your efficiency. Thank you very much! We will never go without your services!"

"Folks - I cant say enough good about my experience with your company. I have always paid my towing insurance with the knowledge that it would someday pay off and boy did it ever. All I can say is thank you for being there and providing the prompt and professional service you did. From the response center to the captain of Salvor thank you all from the crew and family aboard LUNASEA."

"Tony Edwards and Doug were an outstanding team and between them reduced a lot of stress we were going through! Thanks!”

“Very calm, helpful, and expert help! First time I ever needed a tow. Couldn’t have been better!”

"The equipment was superb and the captain was well experienced in using it. As a member for many years it was my first breakdown. I will continue to be a member and encourage others to join."

"Responded quickly on a very busy day!"

"Captain Phil did a super job. That tow boat is as slick as a whistle too! It is nice to be a member.”

"I can not give higher praise for your service and the captain that provided our recent need for assistance. Prompt, courteous, and the best in professionalism. Thank you again!"

"Safe/Sea responded promptly, and efficiently secured, and towed my Hinckley Bermuda 40 yawl to Brewer Cowesett Yacht Yard. [My breakdown was] due to a diesel start problem. The captain from Safe/Sea was professional, clear in directions, and safe in handling both his vessel and mine. I'd use no other service. Period. Thank you for being the best in Rhode Island!"

“Response was immediate on the radio. Captain arrived within10-15 minutes and kept in contact with us while en route. He was terrific, calm, polite and fixed the problem. I can’t sa enough about him - he was terrific.”

"Your response was quick and professional. Dealing with your captain was a joy. Best insurance I've had in years. Thanks for all you do."

"We hope never to have to utilize our Safe/Sea again. However, we will never be on the water without you. We were extremely impressed, as well as pleased. Thank you."

"Great job - Polite, professional, punctual, and clearly competent. Thanks for a great service! I was delighted!"

"I don't see a way you could improve your service."

"I'm a shellfisherman and I got an early start. My engine overheated at 5:20AM 1.5 miles south of Warwick Light. I called the dispatcher and he responded to my situation. I was being towed back to my dock in about 50 minutes."