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Safe/Sea Membership FAQ While we believe that the Safe/Sea Membership program is pretty simple, there are a few questions that are frequently asked by our members. We answer the most common ones below. For your convenience, a hypertext list of the questions follows. Just click on the question to read the answer. What is so special about Safe/Sea? Where does Safe/Sea base its rescue boats? Does Safe/Sea have equipment that is capable of getting me home safely? Am I covered for towing service if I am at a dock? I have 2 (or more) boats. Are they all covered by my membership? If I buy a new boat, will it be covered? How do I arrange for service if I am away from Rhode Island? Does my Safe/Sea membership cover refloating my boat if it sinks? I am a commercial fisherman. Will Safe/Sea cover my commercial vessel? 1. What is so special about Safe/Sea? We are a local Rhode Island company which has real people available to assist you 24 hours a day, 365 days a year. No answering machines, no automated phone trees, no voice mail...just people who can answer your questions or dispatch a rescue boat to your location as soon as possible. We have delivered this kind of service 24/7 without a break since 1985. Due to winter weather safety concerns, we cannot offer on-the-water response from December 15 through March 1 anywhere north of Norfolk, VA. However, you can still call us via telephone during that time and we will do our best to assist you in finding help, should you need it. 2. Where does Safe/Sea base its rescue boats? Wickford Harbor is Safe/Sea's home station and operates during all 12 months. Safe/Sea has a boat stationed in Point Judith from approximately April 1 through Thanksgiving. Our Block Island station is staffed from July 1 through Labor Day. All calls from the Block Island and Point Judith areas are covered from Wickford during other times. 3. Does Safe/Sea have equipment that is capable of getting me home safely? Yes. Each of Safe/Sea's six rescue vessels are less than seven years old. Each was specifically designed and built to our specification for the specific service they are used for. All our vessels have specially designed inflatable collars or integrated fendering systems to protect our members' vessels when we must get close to you to "hook up the tow." Most of our rescue boats have diesel jet propulsion. This provides a high degree of reliability and allows exceptional maneuverability as we place you in your own slip at the end of a tow. 4. Am I covered for towing service if I am at a dock? If you are away from your home dock and in Rhode Island waters (see definition) you will receive service at no charge. If you are at your home dock or mooring, all service is provided at one-half our normal (non-member) price. In other words, you pay one-half, and Safe/Sea covers the other half of this type of "elective service". Dock to Dock service while away from Rhode Island is not covered. 5. I have two or more boats. Are they all covered by one membership? No. Each boat requires its own membership. Just call our office at 401-295-8711 to tell us how you use the second boat, and we will give you a price for the second boat's membership. 6. If I buy a new boat, will it be covered? You can transfer your Safe/Sea Membership to a new boat at anytime (before you need towing service, of course). You can also transfer the membership to a new owner if you sell the boat and want to include the membership with the sale. However, you must notify Safe/Sea when you wish to make these changes. You can do so by telephone at 401-295-8711. 7. How do I arrange for service if I am away from Rhode Island? Simply contact Safe/Sea by cell phone or by calling the nearest Coast Guard Station and asking them to call Safe/Sea at 401-295-8711. We highly recommend that you carry a cell phone if you are going to travel outside Rhode Island. This makes providing service quick, easy and painless. 8. Does my Safe/Sea membership cover refloating my boat if it sinks? No. Safe/Sea covers routine breakdowns, jump starts and fuel drops. Service to your vessel when it is in peril or damaged is covered by your boat insurance policy. We provide these emergency services and bill your insurance company. It is our policy to make every effort to notify you if any of the services you are requesting are not covered by your membership. 9. I am a commercial fisherman. Will Safe/Sea cover my commercial vessel? Not normally. We do cover some commercial vessels, but only by special arrangement. Call our office at 401-295-8711 and we will review your situation and give you a quick answer. |